OTC Insights Team
Established in 1963, OTC Industrial Technologies is one of the largest industrial distributors & service providers in the United States. We're committed to seeing industrial operations advance through expert technical solutions & unmatched support using our years of experience.
Anyone operating in the mining industry understands how detrimental breakdowns can be. When essential parts and equipment stop functioning, production stops and work halts until repairs are completed. Working with a field service provider allows you to minimize downtime while improving the recovery time of your most important machines.
The Importance of Field Service Work
Field service work consists of repairs, maintenance, and upgrades that occur at a customer’s jobsite. Many large-scale mining operations rely on equipment that cannot be easily transported. With this in mind, OTC’s technicians bring their expertise to the customer’s location in an effort to minimize downtime.
Access to reliable field service work is essential for these operations as any alternative solutions would require a more lengthy repair process, or a more expensive option such as purchasing new equipment. Understanding how to quickly bring large-scale mining equipment back to working order lets you stay focused on completing the job at hand.
The Advantages of Working with a Field Service Team
If you’ve tried traditional repair methods, you understand that there are some drawbacks. While shipping your equipment to be repaired can work, it leaves you without your essential compressors for weeks, or even months. When running a mining operation, you understand that this wait time is unacceptable. Here are a few of the main advantages you can expect when working with a field service team:
A Team that Comes to You
One of the main benefits of field service work compared to traditional repair services is that you don’t need to coordinate shipping. Our team comes directly to your site and examines the equipment firsthand. You don’t have to worry about describing the problem or figuring out which part needs to be replaced. With field service work, we handle all the logistics so you can focus on keeping the job moving.
Less Downtime, Faster Repairs
With the benefit of an on-site team, we can drastically reduce the downtime your operation faces. By bringing the repair specialists directly to the jobsite, our team can get your equipment running in just days. With 24/7 emergency services and preventative maintenance schedules, our technicians can maximize the uptime of your operation. If you don’t want to spend weeks without your essential equipment, working with a field service team is an excellent option.
On-site Consulting and Analysis
Once our team arrives at the site, we can do more than perform repairs. Beyond just troubleshooting equipment, the OTC team is able to assess the site and provide recommendations or additional services as needed. Since you already have access to some of the most experienced repair professionals, it’s our duty to provide you with as much assistance as we can. Where other solutions might only provide the repairs, field service specialists act as consultants and analysts for your entire operation.
An Expert Partnership
The OTC field service team is just one of our divisions. When you work with us, not only do you enjoy fast, thorough repairs, but you also get access to all of our industry-leading experts. After we take the time to learn about your operation, we’d love to continue helping in any way that we can.
Discover All the Ways that OTC Can Help
Want to learn more about how OTC’s field services can transform the way you do business? Our team is standing by to show you how we can get the job done. If you want to learn about all the other ways that OTC can be an asset to your business, contact us today. We’re dedicated to providing the highest level of service to our customers, so don’t wait to find the solution your business needs.