What Is Field Service Work for Manufacturers?

When you experience an outage or equipment failure in the field, you can’t afford to delay essential repairs. Maintenance and repair work outside of the shop or your plant means added complexity to equipment critical to production.

Working with OTC provides you with not only the highest-quality products and manufacturing support, but also a dedicated field service team with the experience and training to deliver results no matter the location or work. That means a faster solution for you. 

What Is Field Service Work? 

Field service work is any job conducted on a customer’s site. When operating a complex operation like an industrial manufacturing or chemical processing facility, or working in the field for upstream oil and gas manufacturing, you can’t afford to ship your essential parts away for maintenance.

When something breaks down, you need repairs done immediately at your site. Here are the main categories of field service work: 

• Installation: When purchasing a large industrial pump or other essential equipment, your team may not have the tools or expertise to handle the installation. Our installation services bring the equipment to your site and follow the most rigorous instructions to ensure optimal installation. 
• Maintenance: Whether you’re facing an outage due to a malfunction or want to perform preventative maintenance to avoid future production interruptions, a field service team can provide expertise or training you may not have internally. OTC’s field service experts can diagnose issues and provide critical work to keep your operation moving efficiently.  
• Adoption: If you want to enhance your facility and stay on the cutting edge of the industry, field service teams provide you recommendations for new types of equipment or how to get the most out of your current equipment. They come to your site to analyze your operations and provide expert recommendations.

The Importance of Working with Dedicated Field Service Teams 

Field service work is very different than other repair and maintenance work. Rather than focusing on just the job at hand, the field service team must balance existing and ongoing operations and site conditions. It takes training, and experience can make a difference in the success or failure of a job.

To get the most out of your equipment, you should work with a dedicated field service team. These teams have additional training, are often OEM certified, and can leverage the experience and best practices from past work. 

Work with the Experts at OTC 

To learn more about field service work or to discuss a need or project you have, contact OTC. Our experts can walk you through the process of working with a field service team and provide recommendations based on your unique situation.   

Don't decide on your next field service work without talking to the team at OTC first.