OTC Industrial Technologies | Industry News

Service & Repair Options for Industrial Pumps & Air Compressors | OTC Industrial Technologies

Written by OTC Insights Team | Jan 10, 2025 2:55:56 PM

Manufacturers and other facilities that utilize industrial pumps and air compressors expect their equipment to be reliable and operate at peak performance.

Since 1963, OTC Industrial Technologies has been a leader in delivering expert preventative maintenance and repair services for commercial pumps and compressed air equipment across a wide range of industries.

In addition to our traditional maintenance and repair services, we also utilize innovative Predictive Maintenance and Reliability technology to keep our customers’ equipment operational and delivering optimal performance.

Let’s take a closer look at OTC’s air compressor and pump maintenance and repair services, as well as some of the specific services available in our Western Region territory.

Why is Equipment Preventative Maintenance So Critical?

Simply put, all machines, regardless of make or type, need preventative maintenance to keep them operating at maximum efficiency.

A well-planned air compressor and pump preventative maintenance strategy from OTC accomplishes key operational objectives, such as:

  • Preventing Breakdowns

  • Maximizing Facility Productivity

  • Lowering Repair Costs

  • Increasing Equipment Lifespans

  • Avoiding Costly Downtime

  • Promoting Safe Work Environments

Compressed Air Equipment Customer Service Agreements

OTC’s Customer Service Agreements (CSAs) for air compressor equipment maintenance are designed to meet each customer’s specific needs.

Three CSA options are available:

Custom Preventative Maintenance

5-Star Preventative Maintenance

"Bumper to Bumper" - Full Responsibility

  • This agreement features multi-point inspection services including:
    • Safety Valves
    • Basic System
    • Preventative Analysis 
    • Control Items/Valves
    • Electrical System
    • Operation Pressures & Temperatures
    • Compressor System
    • Oil Change
    • Oil Filter
    • Air Filter
    • Clean Oil Scavenge Line
    • Lubricate Motor Bearings
    • Rebuild Moisture Trap
  • Offering all the services of the Custom CSA plan, the 5-Star Preventative Maintenance option also includes rebuilding of a compressor’s controls, including:
    • Oil stop valve
    • Inlet/inloader valve
    • Regulator/vent valve
    • Discharge check valve
    • Minimum pressure valve
    • Oil separator
    • Thermostatic regulating valve
  • Covers all the services of the previous two CSAs, but also includes:
    • Full repair services
    • Component rebuild and replacement
    • Fixed annual parts, labor, and travel costs
    • Other services
      • Parts only agreements
      • Advanced parts ordering
      • Billing options that align with maintenance budgets

Preventative Maintenance Services for Industrial Pumps

Industrial pumps are complex pieces of machinery and must be well maintained to operate at maximum performance.

OTC provides three Customer Service Agreement (CSAs) options for rotating equipment.

 

Standard Option

Plus Option

Premium Option

Plant Audit

  • Audit documents the plant installed bases of critical equipment
  • Includes all the benefits of the Standard CSA option
  • Includes all benefits of the Standard/Plus CSA options

Vibration Inspection

  • Vibration checks on selected equipment
  • Monthly vibration health report
  • Monthly equipment condition report
  • Over-target vibration readings analysis
  • Identification of vibration problem sources
  • Corrective action work scope creation, and quote
  • Includes all the benefits of the Standard CSA option
  • Includes all benefits of the Standard/Plus CSA options 

Monthly Asset Inspection of Critical Equipment

  • Vibration Route Only
  • Asset inspection documenting current issues, and recommendations for resolution
  • Support for underperforming equipment, via diagnostic tools, the creation of a corrective action plan, and a quote
  • Includes all benefits of the Plus option

Continuous Monitoring

  • Specified equipment monitoring to diagnose causes of vibration, and creation of corrective action plan
  • Discount applied to billed services
  • Specified equipment monitoring to diagnose the root causes of issues, and creation of a corrective action plan
  • Discount applied to billed services
  • Specified equipment monitoring to diagnose the root causes of issues, and creation of a corrective action plan
  • Includes one annual two-week monitoring event
  • 25% discount on additional events

Troubleshooting

  • Access to certified technicians & discount
  • Access to certified technicians & a 10% discount
 
  • Access to certified technicians & a discounted rate

Repair Labor Rate Discount

 
  • 10% discount on labor rates
  • Discounted labor rates

 

Equipment Predictive Maintenance & Reliability Technology

Leveraging today’s latest equipment monitoring technology, OTC takes our customers’ equipment needs far beyond a traditional, scheduled preventative maintenance strategy. 

Designed for continuous improvement, our Automated Intelligence for Maintenance (AiM) system is a complete technology solution that utilizes sophisticated software, as well as vibration, temperature, oil, pressure, and motor amperage sensors to provide actionable data about when equipment needs maintenance, or repairs before issues, or breakdowns occur. 

Many manufacturers struggle to purchase and implement these complicated monitoring tools on their own. OTC makes taking advantage of these advancements in technology easy by providing a total, turnkey solution. 

Repair Services for Compressed Air Equipment & Industrial Pumps 

With more than 60 years of expertise to draw upon, OTC’s comprehensive repair services for compressed air equipment and industrial pumps provides many critical advantages, including:

• Extensive Experience with All Equipment Manufacturers

Our team can perform full repair services on all makes and models of compressed air equipment, and industrial pumps. 

• Factory Trained Technicians 

OTC’s highly experienced technicians are factory trained by the industry’s leading manufacturers to ensure equipment repairs are done correctly and efficiently. 

• Emergency Service 

There is never a good time for compressed air equipment or industrial pumps to go offline. OTC provides 24/7/365 emergency repair services to get machinery up and running quickly. 

• Large Parts Inventory 

Equipment repairs can only be done when the right parts are available. We carry an extensive inventory of air compressor, and pump parts to get equipment back online promptly. 

• Subject Matter Expert Repair Support 

In addition to direct repair services, OTC customers have access to our team of air compressor and pump subject matter experts regarding troubleshooting, technical support, and equipment operational best practices. 

Spotlight on OTC’s West Region Capabilities and Expertise

In addition to OTC’s complete maintenance and repair services, our West Region territory also offers specialized expertise across diverse industries, like mining, manufacturing, municipal water, large projects, and others.

Comprehensive Capabilities & Services Offered

Maintenance & Repair Services

Specialized Capabilities

  • AC & CD Motor Repair up to 10,000 HP
  • Mechanical Repair
    • Gearboxes
    • Pumps (horizontal, vertical, submersible, and blowers)
    • Hydraulic Equipment & Valves
  • Fabrication, Welding, and Machining (including CNC Machining)
  • Field Service, including Specialist Field Services
  • Predictive Maintenance
  • Custom Engineered Solutions
  • High Voltage & Commercial Electrical Services
  • Balancing & Traction Equipment
  • Synchronous Motors & Pump Repair
  • Thermography & UL-Certified Repairs

West Region Facility Highlights

Kingman, AZ

Phoenix, AZ

  • 165,000 square foot facility with a fully equipped machine shop, supported by:
      • 2-ton bridge
      • 85-ton overhead crane capacity
      • 12' x 20' x 12' oven for specialized needs
      • Horizontal lathes and boring mill with 360° rotating table
      • Slotting keyways/holes, drill presses, surface grinder
    • Convenient access to interstate highways and railroads for moving large equipment
  • 50,000 square foot EASA repair and service facility, equipped with:
    • 96'' diameter, 96' deep VPI Tank
    • Clean room winding operation
    • Drive-in and dock-high receiving and shipping capabilities

A Trusted Air Compressor & Pump Preventative Maintenance & Repair Partner

No matter the size or complexity of the compressed air equipment and pumps operating in a facility, the knowledgeable and experienced team at OTC takes the time to understand our customers’ unique needs, so we can create preventative maintenance and repair solutions tailored specifically to them.

With over six decades of experience, we’re here to help your compressed air equipment and pumps operate at peak performance and efficiency. Contact an expert today to learn more.